Ironclad Plumbing does repipes, service, and new construction rough-ins across San Diego County — the kind of work that disappears behind drywall and slab the moment it's approved.
"When something goes wrong with plumbing in a house, everybody who ever touched it gets a call," says owner Tony Ricci. "We'd run the pressure test, it held, we'd button it up — and six months later we're defending work nobody can see anymore."
The challenge
Ironclad's best work was invisible, and 'we tested it' carried no weight in a dispute or a warranty question. Camera-inspection footage of existing lines got lost, and rough-ins were covered with no lasting record.
The change: capture the work before it's covered
The crew now documents every rough-in before drywall or backfill, photographs the pressure-test gauge at the tested reading with a time stamp, and saves camera-inspection footage straight to the customer's project record.
The results
- Pressure-test disputes ended — a time-stamped gauge photo settled them instantly.
- Warranty questions got answered with a photo instead of an excavation.
- Showing homeowners the clean rough-in and the test built trust — and referrals.
A photo of the gauge holding pressure, stamped with the time — that one shot has saved us more arguments than I can count.
Tony Ricci, Owner · Ironclad Plumbing
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